If you have registered with KuCoin but are unable to log in due to the required Google 2-step verification, we will explain the cause and how to deal with it. KuCoin is a cryptocurrency exchange founded in Hong Kong, but is currently based in the Seychelles and is a major exchange used by over 8 million users worldwide.
How do I register KuCoin?
To register with KuCoin, please open an account by referring to the article below. KuCoin has a license from the Financial Services Agency and also has universal security settings. You can use Google authentication, set transaction passwords, and even set up anti-phishing codes, so you can trade with confidence. In addition, we offer friend referrals, a wide range of new altcoin stocks, discount bonuses and campaigns. The maximum leverage is 100x, and zero cut is also used to reduce risk.
How do I log in to KuCoin?
How to log in to KuCoin is done from the login page of the official management website, so please check it out as we will explain how to use it with images. Once your account has been activated, you will be able to easily log in from here, which will say “Login” at the top right of the screen. You can log in using a web browser or smartphone.
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You can log in by entering your email or phone number and the password you have set. However, if you forget your password, you can reset it by clicking “Forgot your password?” at the bottom of the same screen, so it is easy even for beginners.
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If you have two-step verification set, you will still need to enter the verification code. Launch the authentication app, check and enter the authentication code to complete your login. Compared to binance etc., KuCoin has a very high level of security service among overseas exchanges.
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Reasons for not being able to log in and solutions
Generally, you can log in using the method described above. However, if you still cannot log in, please check the following cases and frequently asked questions. If you still do not understand the situation, please ask support. The company deals in spot trading and futures, and customers can inquire about the handling of personal information and data on products (Ethereum, Bitcoin, XRP) through the system window. Be sure to check the terms of use of the partnership and any violations.
Incorrect login information
The most common reason is that you are unable to log in due to a typo. This is because the email address and password were entered incorrectly. If you are using an email address that has not been registered, or if you have specified incorrect uppercase/lowercase letters or full-width/half-width characters, please double check.
If you forget your password
If you forget your password, you will not be able to log in. In this case, you can reset your password as explained above. Please note that if you enter the wrong password five times, your account will be locked for two hours due to a technical problem. You will need to log in to access your wallet in markets where there are margin trading or events. If you are unable to unlock the account and have any problems, please contact the center.
Two-step verification code error
If you use two-factor authentication such as Google Authenticator, you will not be able to log in if you make a typo. In the case of Google Authenticator, the code changes every 30 seconds, so please check it. If you enter the verification code incorrectly five times, your account will be locked for two hours. The latest Google apps can be downloaded from the official website. The two-step setting can be selected by the user and is OK with just a tap.
Unable to confirm 2-step verification code
If you lose your smartphone or other device and don’t know the code, you can reset your two-step verification from the login screen. From the login screen, click “Can you use Google authentication?” Click “Send Code” and enter the verification code sent to you via email. To reset 2-step verification, it is necessary to “identify” by submitting an ID. Authentication can be performed using a passport, driver’s license, My Number, or residence card.
Possibility of account freezing
Your account may have been frozen by the support of KuCoin’s operating company. You will no longer be able to buy or sell virtual currencies. Also, deposits and withdrawals will not be possible. In this case, you may need to contact support and negotiate.
network error
Your internet environment or connection may be unstable and offline. In this case, you will not be able to access the official website. First, check your internet environment carefully. If there is no illegal theft, tampering, fraud or fraudulent activity, you will be able to log in immediately. Please also refer to the guide and help.
server maintenance
Although it is rare, KuCoin may carry out server maintenance or trouble shooting. In this case, please visit the official website to check the information. For safe use from Japan or overseas, please try logging in again after a while. There are also guides, so if you don’t understand after reading them, please report them. Official support is available.
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