We will explain the causes, solutions, and support when you cannot log in for Bybit transactions. An email address and password are required to log in. If you are using two-step verification, you will not be able to log in unless you pass the two-step verification. Please refer to this article if you are unable to log in.
Bybit’s main functions and features
Bybit is a popular virtual currency exchange that ranks high in overseas exchange rankings such as Binance. There is also an app available on the official website, and using an account is very easy and recommended. We accept payment methods from fiat currency to credit cards, and also have affiliate programs. Furthermore, it can also be used with MT4, so it is very simple to use.
Password setting
Email address, phone number, and password information are required to log in. If you have any problems, we recommend contacting the support center. Even if you make a mistake when logging into your account, you can still reset your password. There is no inquiry fee. There is also an app available on the official website, which is popular because it is easy to use.
Complete support center
Bybit has a support center. You can get a quick response by contacting us via chat or email. You can contact us via chat by clicking on the bottom right of the official website. Users can submit a new inquiry or message request form by entering their email address or name. You can also contact us by email.
Functions can also be used in the app
Bybit can be operated using a computer’s web browser or an app (smartphone app). Frequently asked questions can be found on the official website, and many cases can be answered here. There are plenty of campaigns and bonuses, so be sure to check the official website. If you have any questions, please go to the official support and ask for help. The service process is fairly quick.
Security measures
Bybit supports two-factor authentication in its operations, and has solid security measures that are fully resolved. It supports anti-phishing codes for phishing scams and SMS authentication on mobile phones, and can be set and changed on the official website. You can also set passwords using lowercase or uppercase letters.
Why can’t I log in?
There are several possible reasons for not being able to log in. I’ve summarized it below, so please check if it applies. If you have any problems, please contact the support center. Please refer to the following article for the support center.
Incorrect login information
An email address and password are required to log in. If this is not correct, you will not be able to log in. In the case of two-step verification, you will also not be able to log in if the two-step verification code is incorrect. Therefore, if you cannot log in, it is better to contact the support center. Also, if you press the caps lock button on your PC, numbers, lowercase letters, uppercase letters, etc. will be messed up. Other than that, this is common when changing models.
wrong phone number
When explaining your account, you may have registered with a phone number instead of an email address. In that case, if you forget your phone number, you will not be able to log in. For phone numbers, the country code must also be the same as the one used during registration. If you are unable to log in, please contact the support center. They are very reliable and will give you peace of mind. It will do the right checks.
Confused with testnet account
Please note that Bybit also has something called Testnet, which is a demo account for trading. You may have entered the wrong email address and password for this account and your real account account, which can easily cause trouble. Since each is created by an independent system, email addresses, passwords, and two-step verification are also separate. If you forget, there is a risk, so please contact the customer center. Please manage your login information carefully and appropriately.
visiting a fraudulent site
In recent years, many fraudulent groups pretending to be virtual currency exchanges have been seen around the world. You cannot log in to a fraudulent website created by a fraudulent group. First of all, please check the URL of the site. The site may be different. It is dangerous as both safety and reliability are not guaranteed. After that, please leave without any input.
network failure
It may be a problem with your internet connection, such as your PC or smartphone. You cannot log in if you are not connected to the internet. In that case, please contact your Internet provider first.
Banned countries
Bybit does not allow registration in some countries. Naturally, you are prohibited from logging in from that country. You cannot log in because access is restricted. Please refer to the article below for applicable countries. These restrictions include the United States, Iran, mainland China, North Korea, Sudan, Canada (Quebec), Cuba, and Crimea (Sevastopol).
Compatibility with browser
Bybit’s site is actually not compatible with IE (Internet explorer). If you use Edge or Google Chrome, you can log in normally. Other than that, it is said that Firefox and Brave are also compatible.
session expired
You may get an indication that your session has timed out. This is a state in which you are automatically logged out because you have not operated for a long time. After reloading the page, you should be able to log in without any problem.
server down
If the site server goes down, it’s natural, but you can’t log in. If the cause is server down, please wait for a while. Please try logging in after a while.
Freeze account
Penalties will be imposed on users who engage in prohibited acts, or who intentionally overload the server. In that case, the account may be frozen, so it is very dangerous. In this case, you will not be able to log in to your account.
account hacking
There are cases where someone obtains account information and the account itself is hijacked. In this case, the user cannot log in even with correct login information. We recommend that you contact the support center as soon as possible. Also, be sure to enable two-factor authentication.
Enter ID and password in reverse
Beginners tend to enter ID and password information in reverse. In this case, both of the information is incorrect, so you will never be able to log in, so please review the information carefully before trying to log in.
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