Bybit, a virtual currency exchange, allows you to log in and register to experience staking, spot and futures trading, and safely purchase on the market. Due to the system of e-mail authentication, if you are unable to receive e-mail even if you register, it will cause a lot of problems in various basic operations. I’ve written an article that explains why I can’t receive emails in the first place.
How to change and confirm your email address
You can check how to change and confirm your email address on the article page below. Please follow the steps and click on it. If you don’t know your email address in the first place, there will be problems with authentication and other processes, which will cause a lot of trouble. Once your identity has been verified and your mobile phone number is correct, you should be able to receive emails from the official website. You can also receive messages using a smartphone app.
Why can’t I receive emails?
There are several possible reasons why new emails may not arrive in your inbox even after you request them from the system. We will introduce the following possible causes, so please check them separately. It’s also a simple cause and reason, so you should be able to resolve it quickly. There is also a guide on the official website of the cryptocurrency exchange.
different email address
If the email address is different, you may not be able to log in in the first place. Even if the registered email address is different, Bybit allows you to register with your mobile phone number. Therefore, some people are unaware of it. You may have mistakenly thought that you registered with your email address, but you actually registered with your mobile phone number. You may not have registered your email address.
Junk/spam settings
There is a possibility that spam or junk mail is set for the registered e-mail address, and it may have been sorted into that special folder. Please check your mailer settings so that you can receive emails normally. First, check your spam folder and see if you have received an email from Bybit.
Rejection settings
Please carefully check the reception rejection setting in your mailer settings. If you refuse to receive the email, you will never receive the email in the first place. It is necessary to check whether you have rejected the Bybit domain or the specified email address.
Typing error
This is an error that occurs during both registration and login. Due to input errors, there is a problem that the mail does not arrive in the first place. You need an email address or phone number + password for registration and login, so if you lack any of them, you can’t even register in the first place. It is a good idea to review the information once.
Lost two-factor authentication
This is not directly related to email, but it is the most troublesome. When you change the model of your smartphone, it seems that you can take over the information of this app, but if you can’t take over, you need to support it. If it goes well, you may be able to cancel the two-factor authentication from the management side.
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