Gate.io Customer Service is available 24 hours a day, seven days a week to answer questions, troubleshoot problems, and respond to requests via live chat or email. If you are a beginner who is just starting out, there are many cases where you do not understand how to use it or run into trouble. In such cases, what you need is a support center. The support center is always available to assist you, so please feel free to contact us if you have any problems.
FAQ
Gate.io has compiled a collection of frequently asked questions. You can view this questionnaire without registering. It is possible toGate.io is currently compiling a collection of frequently asked questions. You can view this collection of questions without registering. You can view the question collection by selecting the round mark at the bottom of the homepage. There are tips and introductions on purchasing and selling coins with credit cards, other services, and the coins we handle (BTC, ETH, USDT), etc. It also describes how to manage your funds wallet, how to exchange it, and how to easily set it up. see the collection of questions by selecting the round mark at the bottom of the homepage.
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You can see solutions for various operation methods, so please check first before contacting the support center. If this still does not work, please contact the support center. You can check various functions such as mining, security, futures trading, blockchain, security certification, downloading of records such as payment settlement, etc. There is also a detailed explanation of classic accounts etc.
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About deposit and withdrawal methods
The official website also specifies the deposit and withdrawal methods. There are explanations on various ways to manage your funds, including credit, debit cards, bank accounts, and virtual currency transfers. In the case of virtual currency, there is also an explanation on how to use QR codes in applications. You can also transfer fiat currencies using the mobile app. It is as complete as binance and bybit. Standard digital asset management is used.
About transaction methods
It includes explanations of classic accounts and margin trading accounts, as well as tips on how to close positions, spot trading such as altcoins, and derivative trading. It also explains how to use the platform, including market prices and how to trade using apps and browsers. You can also see a list of available coins and device compatibility. There is also an explanation of separate margins for buy and sell orders. Indicators can also be used effectively when trading financial products. Recommended for those who make large transactions.
bonuses and campaigns
Gate.io has a lot of bonuses and campaigns. There are explanations about startup events held in real time around the world, the latest recommended information and options, and reward explanations for airdrops. There is also information on the latest market. Payment and receiving methods are also mentioned. There are also promotions for friend invites and affiliate programs. By promoting, you can automatically earn commission without any limit.
trading advice
Gate.io will also provide some advice for beginners in trading. It is necessary to learn and verify the relationship between price movements, tips for continuing with low risk, reversal points, and to constantly evolve and become a professional. The FAQ explains basic trading from two aspects. Depending on the currency you use, you can earn money in the short or long term. You can also access your web account from your device. First, use your surplus funds to make low-risk trades.
Dissemination of news and media
Brokers provide traders with news on futures, spot, P2P, liquidity mining, grid bots, VIP programs, etc. online through blogs and social media. It is very useful as it provides information such as price predictions and ways to increase profits. The leverage is high, and you can trade popular stocks such as bitcoin, xrp, ethereum, dogecoin, cardano, and solana. There are also announcements of newly listed coins.
Method of support
The support center can help you in the following ways. I think that the means to use will change depending on the degree of urgency, so please refer to it. The main means of support are limited to the following three. We do not provide telephone support. In the case of a support ticket, if you do not register, you will not be able to receive support. Our customer center is open all year round.
| Response Time | |
| Within 24 hours | |
| Live Chat | Immidiate |
| Support Ticket | Within 24 hours |
It also supports a wide range of languages. We are a global virtual currency exchange, so even if we receive inquiries from people all over the world, our staff will respond by providing feedback about our products online.
Many languages supported
It can be said to be the best exchange as it supports various languages such as việt, deutsch, tiếng, türkçe, português, Русский, Українська, Indonesia, 简体, Japanese, English. Please check the terms and conditions before participating. Institutional investors are also participating, and lending, staking, futures, grid bots, APIs, and spot trading are also available live. Since there are many products, the system is also good.
email support
Gate.io makes it possible to receive email support even if you do not have an account. The email address is as follows.
| Support Center | support@mail.gate.io |
| Business Center | business@gate.io |
For technical support, please contact the Technical Support Center. On the other hand, if it is a business-related matter, please send business emails to the business center. After viewing any topic, we will answer any questions you may have, such as how to transfer funds, how to create a profile, testnet, how to log out, how to settle open positions, and check transaction details.
live chat
If you specify live chat, start help from the green button at the bottom of the screen as a step. The advantage is that you can send direct messages even during maintenance times. Initially, the bot will respond automatically, but if you wish, an operator will respond. If you ask a new question, the group staff will immediately answer it in text. If you connect it, it will answer an infinite number of questions, including information on profit and loss, hedging, and economic indicators.
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You can start a live chat by clicking the red mark below.
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It is possible to start a chat by selecting a question type, etc.
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support ticket
Support tickets must be registered. It is free to open an account, so please register. It will also give you information about special offers such as campaigns and promotions. It is automated and you can expect an efficient response, but it will take some time. When you log in, you can see the glossary, terms of use, and privacy policy. You can also participate in events such as Launchpad.
You can move from the home screen by selecting My Ticket.
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A form will launch, so enter the required information and submit. You can also attach images, which is very convenient. Once you submit your request information, you will receive an answer to your personal email.
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In addition, there is a tab called ticket list on the same screen, and the past question history is also left here, so you can check it properly, so it is a very convenient function.
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